Order Issues

Can I cancel my order?
If you need to cancel an order, please use the "cancel order" function on the Shopify site for the fastest processing, and we will try our best to...
Tue, 18 Apr, 2023 at 2:40 PM
Can I change the items in my order?
Unfortunately, we are unable to edit the items in your order after the order has been placed. If your order has not been shipped, you may attempt to make a ...
Tue, 18 Apr, 2023 at 2:33 PM
What is your return policy?
REFUNDS We are happy to refund your order, as long as the order is cancelled before the order has entered the packing process, or if we are unable to fill ...
Wed, 3 May, 2023 at 10:57 AM
My shipment contains wrong or missing items.
Our fulfillment team follows strict quality guidelines including photos taken at every step of the packing process to help ensure the correct items and quan...
Tue, 18 Apr, 2023 at 2:26 PM
I have another issue with my order.
Please contact us at support@phylos.bio with a brief description of your issue, and we will get back to you as soon as possible to help! Our Customer Suppor...
Tue, 18 Apr, 2023 at 2:25 PM