You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped from our warehouse. Orders are typically shipped within 3-5 business days.
We offer optional signature confirmation for deliveries. We recommend that customers select this option to help ensure safe delivery.
Phylos is not responsible for shipping delays or damage caused by the carrier, for lost or stolen packages, or for package loss due to an incorrect delivery address provided at checkout.
We do not accept returns or issue refunds for returned shipments. Any additional costs associated with re-shipping are the responsibility of the customer.
See our Return Policy for additional information on refunds and returns.
Questions? We are happy to help! Reach out to us at support@phylos.bio.