Shipping & Delivery

What is your shipping process?
Will I get an order confirmation? Once you submit your order, you'll receive a confirmation email with all the relevant details for your records.   Wh...
Mon, Aug 11, 2025 at 12:51 PM
Do you ship internationally?
Yes! We successfully ship internationally to licensed producers around the world, to countries where the importing country allows the importation of hemp se...
Mon, Aug 11, 2025 at 2:24 PM
Returned to sender or lost package
My package didn't arrive, but the carrier tracking info says it was delivered.  Unfortunately, once a package leaves our warehouse, it's out of our...
Thu, Feb 27, 2025 at 11:01 AM
I have a concern with the package I received
Please contact us at customersuccess@phylos.bio with a brief description of your issue, and we will get back to you as soon as possible to help! Our Custome...
Thu, Feb 27, 2025 at 10:53 AM