Shipping & Delivery

What is your shipping process?
Will I get an order confirmation? Once you submit your order, you'll receive a confirmation email with all the relevant details for your records.   Wh...
Thu, Feb 27, 2025 at 10:54 AM
Do you ship internationally?
Unfortuntely, we currently are only able to ship to locations within the US. Questions? We're happy to help! Please reach out to us at customersucce...
Thu, Feb 27, 2025 at 10:55 AM
Returned to sender or lost package
My package didn't arrive, but the carrier tracking info says it was delivered.  Unfortunately, once a package leaves our warehouse, it's out of our...
Thu, Feb 27, 2025 at 11:01 AM
I have a concern with the package I received
Please contact us at customersuccess@phylos.bio with a brief description of your issue, and we will get back to you as soon as possible to help! Our Custome...
Thu, Feb 27, 2025 at 10:53 AM