Shipping & Delivery

Can you tell me more about your shipping policy?
You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been ...
Tue, 18 Apr, 2023 at 2:47 PM
When is my order shipped?
Orders are typically shipped within 3-5 business days, in the order they are received.
Tue, 18 Apr, 2023 at 2:47 PM
What shipping method does Phylos use?
We offer standard and expedited shipping options. While we can’t control delivery, most orders are delivered within 3 business days of your package bein...
Tue, 18 Apr, 2023 at 2:49 PM
Do you offer express or expedited shipping?
Yes. You may select express shipping at checkout with optional signature confirmation. The flat rate for express shipping is $50 USD.  Express orders ar...
Wed, 3 May, 2023 at 12:30 PM
What kind of packaging do you use to ship?
Our seeds are shipped in mylar packaging and heat-sealed for secure closure. All seeds are shipped with compliant seed COAs showing <0.03 THC% in accorda...
Tue, 18 Apr, 2023 at 2:53 PM
Can I make updates to my shipping information?
If you have not received shipping confirmation: For fastest processing, please update the shipping address via the "My Account" tab on the Shopif...
Wed, 3 May, 2023 at 12:34 PM
My tracking information says my package has been returned to the sender.
If the carrier is unable to deliver your package, and it is returned to our warehouse, we will attempt to contact you to arrange a re-shipment of your origi...
Tue, 18 Apr, 2023 at 2:57 PM
My tracking information says delivered, but I did not receive my package.
Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive. Your package will most likely be delivere...
Tue, 18 Apr, 2023 at 3:00 PM
Do you ship internationally?
We currently are only able to ship to locations within the US. Questions? We're happy to help! Please reach out to us at
Wed, 3 May, 2023 at 12:35 PM
I have another issue with my shipment.
Please contact us at with a brief description of your issue, and we will get back to you as soon as possible to help! Our Customer Suppor...
Tue, 18 Apr, 2023 at 3:01 PM