Will I get an order confirmation?

Once you submit your order, you'll receive a confirmation email with all the relevant details for your records.  

When your order has shipped, you'll receive a second email containing your tracking information.

What kind of packaging do you use?  

Our seeds are shipped in mylar packaging and heat-sealed for secure closure. All seeds are shipped with compliant seed COAs showing <0.03 THC% in accordance with DEA guidelines.

What are my shipping options? 

We offer standard and expedited shipping options, and optional signature confirmation for deliveries. We recommend that customers select this option to help ensure safe delivery.

How fast will I get my seeds? 

Orders are typically shipped in 3-5 business days, in the order they are received. 

While we can’t control delivery, most orders are delivered within 3 business days of shipping.

Can I get expedited shipping? 

Yes! Select express shipping at checkout with optional signature confirmation. Additional charges apply. 

Please note that express orders are shipped Next Day Air and cannot be delivered to a P.O. box.

Can I make updates to my shipping information?

  • If you have not received shipping confirmation: 
    • For fastest processing, please update the shipping address via the "My Account" tab in the ordering system. If you are unable to edit the address on the site, please reach out to support@phylos.bio as soon as possible, and we will try our best to accommodate any updates to your shipping information. We are only able to make changes to your order if it has not yet entered the packing process (generally within 24 hours of placing the order). 
    • We are also unable to change your shipping address from a domestic US address to an International address. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
  • If your order has already shipped: We are unfortunately unable to update shipping information after your package has left our warehouse. We recommend reaching out to the postal carrier with your tracking information to see if they are able to redirect your package.

Phylos is not responsible for shipping delays or damage caused by the carrier, for lost or stolen packages, or for package loss due to an incorrect delivery address provided at checkout. 

Questions? We are happy to help!  Reach out to us at support@phylos.bio.